Statim 2000 – Water Quality Is Not Acceptable

Here is a transcript of an email conversation we had with a client regarding her Statim 2000 Autoclave

On 4/23/2014 9:31 AM, Leone wrote

Question"Good Morning, my name is Leone from a dental office. We
use a Statim 2000, and we accidentally put in Spring Water instead of Distilled

The statim notified us that it was the wrong water and would not begin the
cycle. We drained the water and replaced it with Distilled but it is still
saying it is the wrong water and will not run the cycle.

How can we remedy this?

Thank you,

Leone"

On Wed, Apr 23, 2014 at 10:46 AM, Wally wrote:

Answer This happens more than you might think. At the supermarkets & most stores, the Spring Water is located on the same shelves as the Distilled Water, and the labels are pretty similar.
And, most people think it is the same thing, when it is not

For you to get this kind of error means your Statim 2000 is equipped with a Water Quality Sensor, and the autoclave can definitely tell the difference between the two.
You would not think the problem would show up with the first use of the spring water, but the sensor is very sensitive and will not allow the water to go through the
autoclave

The sensor is located inside the water reservoir. Remove the lid and look inside the reservoir, and you will see 2 pins. The pins are part of the Water Quality Sensor Assembly

Now that you know where the Sensor is located, here is what you need to do

1. First, start by draining the water from the reservoir
2. Then try cleaning the pins with alcohol using a long handle Q tip (Since you are a dental office, the swabs you use to apply numbing agents will work perfectly)
3. Allow the pins to dry
4. Refill the water reservoir with distilled water and try again. The problem should go away

If you have any questions, please just let me know

Wally

Ps. To keep from running into this problem ever again, you might want to keep a Water Quality Sensor (Click Here to See It) on hand, where you can test the quality of the water before you use it

On Thu, Apr 24, 2014 at 9:39 AM, Wally wrote:

Question: Just checking, did you get the Water Quality Not Acceptable issue on your Statim 2000 autoclave resolved?